PARC Brochure Winter-Spring 2012 : Page 6
Program Satisfaction Guaranteed Wristband Policy 1. If you are not satisfied with a class or are unable to participate for any reason, please contact us immediately in writing. 2. Our policy is to provide 100% refund or credit, your choice, to anyone who makes a written request prior to the registration deadline. 3. After a class has begun, refunds will be pro-rated to program mid-point. After that, no refund will be given. 4. Refunds are not given for memberships, value cards, Fit Pass, overnight trips, cancellation day of trip, pre-purchased tickets or leagues. Daily admission wristbands must be worn on your wrist. NO EXCEPTIONS! They must be worn at all times while in the facility and for re-entry. Wearing a wristband is your pass for entry. If you should leave the facility you will be able to re-enter without payment that day. If you do not have your wristband on and a staff member asks to see it you will be asked to pay the daily admission or leave the facility. Inclement Weather Policies Maplewood Family Aquatic Center Fair Play Statement Cancellation Policy Memberships General Info 1. To cancel any membership you must present a written cancellation notice in addition to the $20 cancellation fee. 2. No Full refunds are given for memberships. A $20 cancellation fee will be charged at the time of cancellation. 3. No refunds are given for I.D. Cards or membership cards. 4. To assure proper processing, cancellations or change of bank information must be received by the 10th of the month. 5. Cancellation requests must be in writing and submitted with all applicable permits. To cancel or change information, contact THE HEIGHTS: Richmond Heights Community Center at 8001 Dale Ave., Richmond Heights, MO 63117. You are still responsible for payment of the month in which you cancel. THE HEIGHTS offers opportunities for individuals of all ages and abilities. Our goal is to provide recreational enjoyment in a safe environment. Please assist us by following our Fair Play Policy. Individuals using THE HEIGHTS: Richmond Heights Community Center are expected to: Refrain from using profanity • Refrain from placing themselves and/ or others at personal risk • Respect one another and one another’s personal property • Respect City staff • Not participate in any unlawful activities (i.e., vandalism, stealing, gambling, using or selling illegal drugs or weapons) Adherence to this policy is greatly appreciated. Persons who endanger the safety of themselves or others will be removed from the facility. Other infractions of the rules will be handled as deemed necessary by City staff. If children are involved, a parent and/or guardian will be contacted. Lightning: The Maplewood Family Aquatics Center will close when lightning is seen in the area. It will remain closed until 30 minutes after the last lightning sighted. Inclement Weather: During inclement weather MFAC will remain open until 6 p.m. After 6 p.m. the facility reserves the right to close due to weather conditions. Rain checks will not be issued. Low Temperature: If air temperature is below 70° MFAC will be closed. THE HEIGHTS Tornado Fit Pass When it is determined that there is a Tornado Warning in St. Louis County either by hearing the warning sirens, the emergency weather radio, or by information on the television. THE HEIGHTS will direct all patrons to designated safe zones throughout the facility. Return to Normal Procedure: When the National Weather Service reports the tornado warning is no longer in affect, patrons and employees may return to their normal routine. Patrons Leaving: If a patron wants to leave the building while we are under a tornado warning they can. Once they leave we take no responsibility. Patron Arriving: If a patron arrives while under a tornado warning, they can come in, but must take shelter with all others. Everyone will be able to return to their normal routine once the tornado warning has expired. 1. These passes are non-transferable, non-refundable and valid at THE HEIGHTS. 2. Fit Pass does not include access to the Fitness Center. 3. If cancelling a Fit Pass Monthly Membership a $20 cancellation fee will be charged. 4. To assure proper processing, cancellations or change of bank information must be received by the tenth of the month. Fire When the fire alarm sounds, everyone must exit the building in an orderly and safe manner. THE HEIGHTS staff will direct you to the safe zone located on the grassy area in front of THE HEIGHTS. We will stay outside until the Fire Department advises further. Inclement Winter Weather During inclement weather if Maplewood Richmond Heights School District cancels school then all morning programs, classes, and van service are cancelled that day. All evening classes and programs will be re-evaluated with a determination made by 3 p.m. Check out the Facebook page, e-news letter and website for more information. 6
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